ExactRail Product not Shipping for a few Days
ExactRail has it's offices and warehouse in a portion of a building shared by another tenant. Unfortunately on the morning of 1.4.2017 the roof of the neighboring tenants suite collapsed.
The Good News: No one was hurt in the collapse and the roof above the ExactRail suite is a different structure from that of our neighbors so aside from a bit of water coming into our space from their fire suppression system there has been no damage to any of the inventory or equipment in the ExactRail space.
The Bad News: Because of the level of damage sustained to the building both the power and gas has been shut off to our offices. This means that orders cannot be shipped for the time being.
We expect all of these issues to be resolved in the next few days and will get ALL orders shipped out ASAP. We apologize for any inconvenience this may cause and thank you for your patience. Our employees will be working from different locations so we appreciate your understanding if we are a little slower to respond than usual.
Please continue to buy with confidence. Our inventory is in perfect shape and once we have access to the building again we will start shipping orders quickly!
Thank you for being the greatest customers and fans on earth!
The ExactRail Team
Glad the loss was only heat and power and nothing vital!
Roofs can be replaced,product can be replaced .Human lives can not.Just thankful there are no injuries.
Safety is first. Us modelers can wait. Thank you for the heads up! You have great products!
Sorry to hear about your problems. At least your not 40 below like we are this morning. It could always be worse. Good Luck
Glad that you guys are OK.
Sorry to hear this but glad no one was hurt. Quite a start to the New Year. God bless you.
Glad everything is ok don’t want to lose you guys,you make a damn good product
EVERYBODY IS SAFE, IS THE FIRST PRIORITY. THANKS FOR GREAT RAILROAD CARS TONY
Best wishes for safe and speedy return to normal working conditions. Happy New Year? It just gets better from here!
Sorry to hear about the building mishap but very glad no one was hurt. Hope all will be back to normal in the very near future. Best of luck and I hope the coming year is a great one for you guys.
Dan, glad no one was hurt. Would you like a tornado or hurricane in its place? From Jacksonville,FL. Bob.
Sorry to hear this, but am glad nobody got hurt and that your business in intact. I guess getting some teens to stop eyeing their phones for a minute and sweep off a roof for a few bucks is out of the question these days; ain’t progress grand?
Stuff happens. Glad no one was hurt and hope for a speedy repair.
No problem, hope everything is resolved to your satisfaction.
GOD Bless & Good Luck !!!
Glad no one was hurt! Hope everything gets resolved quickly and most importantly safely.
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January 09, 2017
Would just like to echo the comments by so many good-hearted people that no one was hurt, and thank you for your enthusiasm and best wishes for a great year..