ExactRail Product not Shipping for a few Days

Provo Ut Fire department checking roof of ExactRail building

ExactRail has it's offices and warehouse in a portion of a building shared by another tenant. Unfortunately on the morning of 1.4.2017 the roof of the neighboring tenants suite collapsed.

The Good News: No one was hurt in the collapse and the roof above the ExactRail suite is a different structure from that of our neighbors so aside from a bit of water coming into our space from their fire suppression system there has been no damage to any of the inventory or equipment in the ExactRail space.

The Bad News: Because of the level of damage sustained to the building both the power and gas has been shut off to our offices. This means that orders cannot be shipped for the time being.

We expect all of these issues to be resolved in the next few days and will get ALL orders shipped out ASAP.  We apologize for any inconvenience this may cause and thank you for your patience. Our employees will be working from different locations so we appreciate your understanding if we are a little slower to respond than usual.

Please continue to buy with confidence. Our inventory is in perfect shape and once we have access to the building again we will start shipping orders quickly!

Thank you for being the greatest customers and fans on earth!

The ExactRail Team

 


16 Responses

Johnathan Edwards
Johnathan Edwards

January 05, 2017

Roofs can be replaced,product can be replaced .Human lives can not.Just thankful there are no injuries.

Carlos Rodriguez
Carlos Rodriguez

January 05, 2017

Safety is first. Us modelers can wait. Thank you for the heads up! You have great products!

John
John

January 05, 2017

Sorry to hear about your problems. At least your not 40 below like we are this morning. It could always be worse. Good Luck

John Claudino
John Claudino

January 05, 2017

Glad that you guys are OK.

David Lang
David Lang

January 05, 2017

Sorry to hear this but glad no one was hurt. Quite a start to the New Year. God bless you.

Brian smith
Brian smith

January 04, 2017

Glad everything is ok don’t want to lose you guys,you make a damn good product

Tony Tahnoose
Tony Tahnoose

January 04, 2017

EVERYBODY IS SAFE, IS THE FIRST PRIORITY. THANKS FOR GREAT RAILROAD CARS TONY

M. Harris
M. Harris

January 04, 2017

Best wishes for safe and speedy return to normal working conditions. Happy New Year? It just gets better from here!

J Motts
J Motts

January 04, 2017

Sorry to hear about the building mishap but very glad no one was hurt. Hope all will be back to normal in the very near future. Best of luck and I hope the coming year is a great one for you guys.

Bob Horn
Bob Horn

January 04, 2017

Dan, glad no one was hurt. Would you like a tornado or hurricane in its place? From Jacksonville,FL. Bob.

David
David

January 04, 2017

Bummer!

John Huey
John Huey

January 04, 2017

Sorry to hear this, but am glad nobody got hurt and that your business in intact. I guess getting some teens to stop eyeing their phones for a minute and sweep off a roof for a few bucks is out of the question these days; ain’t progress grand?

Carlton Anderson
Carlton Anderson

January 04, 2017

Stuff happens. Glad no one was hurt and hope for a speedy repair.

David Hoffenberg
David Hoffenberg

January 04, 2017

No problem, hope everything is resolved to your satisfaction.

Smitty
Smitty

January 04, 2017

GOD Bless & Good Luck !!!

Michael Maurer
Michael Maurer

January 04, 2017

Glad no one was hurt! Hope everything gets resolved quickly and most importantly safely.

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