Wheelset Correction for FMC 5327 12’-0 Plug Door Boxcar
We have discovered a mistake with the trucks of our FMC 5327 12'-0 Plug Door Boxcar.
The 36" wheelsets of this car were assembled with the truck side frames intended for 33" wheelsets. ExactRail has replaced the trucks for all FMC 5327 12'-0 Plug Door Boxcars. From this email forward, this is no longer an issue for any of our in-stock cars.
If you purchased the FMC 5327 12'-0 Plug Door Boxcar before April 30th, we are sending you replacement trucks, and we are doing so at our expense. If you live in the continental United States, we anticipate that these should arrive to your door by May 26. If you live outside of the continental United States, we anticipate that these trucks should arrive to your door by June 14.
Should you not receive replacement trucks by the appropriate date above, please feel free to contact us at firstname.lastname@example.org or toll free at 866-945-1701. We will be glad to take care of you!
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July 19, 2015
Wow, now that’s commitment to excellence! Hats off to ExactRail for their proactive approach to customer satisfaction. You certainly wouldn’t see this level of service from some of the biggest names in the industry… I’m thinking of a major distributor in Milwaukee, cough cough.